CAREERS AT HAVEN

Position: Sales & Operations Administrator

Location: Haven Timber, Norton St Philip, BA2 7NG.

We are currently seeking a highly organized and detail-oriented Sales and Operations Administrator to join our team at Haven Timber. As a Sales and Operations Administrator, you will play a crucial role in supporting the sales and operations functions of our timber yard. Your exceptional administrative skills and attention to detail will contribute to the smooth functioning of our day-to-day operations.

Responsibilities:

Sales Support:

• Assist the team in managing customer inquiries, order processing, and sales documentation.
• Coordinate with customers to ensure timely and accurate order fulfillment.
• Collaborate with the team to prepare sales reports, track performance metrics, and identify areas for improvement.
• Support the team by maintaining customer databases, updating contact information, and managing customer correspondence.
• Assist in the preparation of sales presentations, proposals, and contracts

Operations Support:

• Provide administrative support to the team in inventory management, including stock monitoring, stocktaking, and reconciliations.
• Assist in the coordination of deliveries, ensuring timely and efficient dispatch of timber products.
• Support the team in maintaining compliance with health and safety regulations, contributing to a safe working environment.
• Assist with vendor management, including procurement, supplier correspondence, and invoice processing.
• Contribute to the optimization of operational processes and workflows to enhance efficiency.

Customer Service:

• Serve as a point of contact for customer inquiries, providing timely and professional assistance.
• Assist in addressing customer complaints and resolving issues to ensure customer satisfaction.
• Collaborate with the sales and operations teams to maintain strong customer relationships and deliver exceptional service.

Requirements:

• Proven experience in an administrative role, preferably within the timber or construction industry.
• Excellent organizational skills, with the ability to manage multiple tasks and prioritize effectively.
• Strong attention to detail and accuracy in data entry and documentation.
• Proficiency in using Microsoft Office Suite (Excel, Word, PowerPoint) and CRM systems.
• Effective communication skills, both written and verbal, with the ability to interact professionally with customers and internal stakeholders.
• Ability to work independently as well as collaboratively within a team environment.
• Knowledge of timber products and industry standards is a plus.

If you possess the required skills and are eager to contribute to the success of our sales and operations team, we encourage you to apply for the Sales and Operations Administrator position. Join us at Haven Timber and be a part of our commitment to exceptional service, quality products, and customer satisfaction.

Please submit your application along with your resume and cover letter. We appreciate all applications, but only shortlisted candidates will be contacted for further consideration.



Salary: £26,000.00-£35,000.00 per year